Introduction
Thinking of hiring Northwest Exteriors for your home improvement project? You’re not alone. With countless homeowners investing in energy-efficient windows, new siding, and solar panels, Northwest Exteriors has become a popular name. But the real question is—what are actual customers saying?
Before you spend thousands of dollars, it’s only smart to dig into honest reviews and experiences. Let’s break it all down.
Who is Northwest Exteriors?
Northwest Exteriors is a California-based home improvement company that’s been around since 1995. They specialize in:
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Window replacements
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Siding installations
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Doors
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Patio covers
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Solar systems
Their motto? “Experience Excellence.” But do they live up to it? Let’s find out.
Why Are Customer Reviews Important?
Reviews aren’t just stars on a screen. They’re real-life stories from people who’ve walked the walk—spent the money, waited through the install, and lived with the results.
And if you’re going to trust someone with your home, you should trust what others are saying first.
Overview of Northwest Exteriors’ Services
Window Replacement
Their energy-efficient window installations are one of their most popular services. They offer brands like Anlin, Milgard, and Simonton.
Siding Installation
Northwest uses materials like James Hardie and CraneBoard. The focus? Durability, weather resistance, and curb appeal.
Patio Covers and Sunrooms
Want an outdoor space that’s usable year-round? They install lattice covers, solid covers, and glass-enclosed sunrooms.
Doors and Entry Systems
From sliding doors to front entryways, their door installations aim to combine style with energy efficiency.
Solar Energy Solutions
Yes, they also offer solar panels for homeowners looking to cut down electricity bills and boost home value.
Customer Experience and Satisfaction
First Impressions Matter
Scheduling and Estimates
Customers generally find the scheduling process smooth. Many say reps show up on time and give clear, detailed estimates.
Sales Reps and Consultations
This is where opinions start to vary. Some rave about how informative and non-pushy the reps are. Others? Not so much.
Installation Process
Timeliness and Cleanliness
Many homeowners mention that crews arrive on time and clean up after themselves—a big win in the home reno world.
Professionalism of Workers
Installers are frequently described as respectful, knowledgeable, and hard-working. This is a highlight across many reviews.
Quality of Products
Energy-Efficient Windows and Doors
Real customers appreciate the instant difference in temperature and noise control after window installation.
Durable and Stylish Siding
Reviews often mention how the siding looks fantastic even after a few years—proof of product longevity.
Long-Lasting Solar Panels
Homeowners who’ve gone solar with Northwest report significant energy savings over time and minimal issues.
Customer Support and Follow-up
Responsiveness
Most reviewers say Northwest Exteriors answers calls and emails promptly—especially during the sales and install phase.
Handling Complaints
This is where they get mixed reviews. Some say issues were resolved quickly, others felt left in the dark.
Warranty Services
They offer warranties—but a few customers mention delays in getting warranty-related work done.
Pricing and Financing Options
Are They Expensive?
Let’s be real—Northwest Exteriors isn’t the cheapest. But many customers say the quality is worth the price.
Financing Plans Available
They offer financing through third-party lenders. Some customers loved this convenience, others disliked the interest rates.
Value for Money
If you want top-tier materials and don’t mind paying a bit extra, most agree it’s a good investment.
Common Praise in Northwest Exteriors Reviews
Friendly and Professional Staff
The crew gets high marks for being respectful and professional.
Transparent Communication
Homeowners appreciate being kept in the loop from quote to completion.
High-Quality Workmanship
Many say they’d hire Northwest again based on the excellent job done.
Common Complaints from Customers
Scheduling Delays
One of the most common gripes? Projects taking longer than expected.
Miscommunication on Project Scope
Some customers say what was promised by sales didn’t always align with what was delivered.
Inconsistent Follow-up
While some had great follow-up service, others were left chasing answers after installation.
Online Presence and Ratings
Yelp Reviews
When it comes to Yelp, Northwest Exteriors garners a mixed bag of feedback. On one hand, many users praise the professional staff, clean installations, and noticeable improvements in home energy efficiency. There are glowing 5-star reviews describing smooth processes and amazing results. However, there are also a fair number of 1-star and 2-star ratings, with common complaints centering around delayed installations and inconsistent communication.
A few users mentioned feeling “ghosted” after making down payments, while others had issues with promised timelines not being met. Overall, their Yelp score often falls around 3.5–4 stars, which shows they do well but have room for improvement in consistency.
Google Ratings
Google reviews paint a slightly rosier picture. The company often holds a 4.5+ rating, depending on the region. Here, customers tend to emphasize great craftsmanship, knowledgeable staff, and reliable installations. Positive reviews often describe the entire process—from quote to completion—as smooth and stress-free.
The downside? Some reviews mention that communication can dip after the contract is signed, especially if there are scheduling issues or project changes.
Better Business Bureau (BBB)
Northwest Exteriors is BBB accredited and holds an A+ rating, which is no small feat. This means the company is committed to resolving complaints and operates with transparency. There are some registered complaints, but most of them show responses and resolutions from the company, a good sign that they take accountability seriously.
Real Customer Testimonials
Positive Review Example
“I had my windows replaced by Northwest Exteriors last summer and WOW—what a difference! My home is quieter, cooler, and looks way more modern. The crew was on time, respectful, and even cleaned up after themselves. My neighbors already asked who did the work. Highly recommend!”
— Melissa D., Bakersfield, CA
Negative Review Example
“I signed a contract for a patio cover, and the install was supposed to be done in 4 weeks. It took nearly 3 months. The sales rep was amazing, but once I signed, it was hard to get updates. The final product is good, but the process was frustrating and stressful.”
— Kevin T., Sacramento, CA
Comparison with Competitors
How Does Northwest Stack Up?
Northwest Exteriors excels when it comes to product variety, quality materials, and industry experience. Compared to local competitors, their partnerships with top-tier brands and their range of services give them a big advantage.
Installation quality is another strong point, with many competitors struggling to match the craftsmanship that Northwest offers. However, smaller local companies may have more flexible scheduling and more personalized customer service.
Are There Better Alternatives?
That depends on what you’re looking for. If you value:
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Lower prices
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Small-business attention to detail
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Faster turnaround times
… then a local contractor might suit your needs better.
But if you want:
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Proven experience
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High-quality materials
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One-stop solutions for windows, siding, doors, and solar
… Northwest Exteriors is a safe bet.
Tips Before Hiring Northwest Exteriors
What to Ask in a Consultation
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How long will the project take?
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What is included in the price?
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Are there any potential additional charges?
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What brands and materials will be used?
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How do you handle warranty issues?
These questions will help you avoid surprises and set clear expectations.
How to Read Your Contract
Before you sign, always double-check:
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Scope of Work: Make sure everything discussed is written down.
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Timeline: Confirm project start and end dates.
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Payment Terms: Understand deposits, payment stages, and final payment.
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Warranties: Know what’s covered and for how long.
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Cancellation Policy: Just in case plans change.
When in doubt, don’t hesitate to ask questions or get clarification.
Final Verdict: Is Northwest Exteriors Worth It?
If you’re seeking high-quality products, experienced installers, and a company with a proven track record—yes, they’re worth it. Most customers are satisfied with the final outcome, even if some bumps happen along the way.
Just go into the project with open communication and clear expectations, and chances are you’ll be very happy with your home transformation.
Conclusion
Choosing the right home improvement company is a big decision, and Northwest Exteriors certainly brings a lot to the table. With decades of experience, a wide range of services, and strong partnerships with trusted brands, they’ve earned their place in the competitive California market.
While no company is perfect, and there are some valid concerns mentioned in reviews—like occasional scheduling hiccups or follow-up delays—the overwhelming majority of customers report positive outcomes. Their teams are often praised for being professional, respectful, and efficient. Most importantly, the final results usually speak for themselves: beautiful, energy-efficient upgrades that add long-term value to your home.
If you’re willing to invest in quality and take the time to stay engaged throughout your project, Northwest Exteriors could be an excellent choice for your next renovation.
Frequently Asked Questions (FAQs)
1. Is Northwest Exteriors a licensed contractor?
Yes, they are fully licensed and insured, with licenses visible on their website and through the state contractor board.
2. Do they only operate in California?
They primarily serve California, including cities like Sacramento, Fresno, Bakersfield, and surrounding areas.
3. Can I get a quote online or over the phone?
You can start the process online or by phone, but an in-person consultation is usually required for an accurate estimate.
4. What makes them different from local competitors?
Their partnerships with top brands and their full-service offerings (windows, siding, solar) set them apart.
5. How do I file a warranty claim with them?
Contact their customer service department, and be ready to provide photos, original paperwork, and a project summary.